This policy explains how returns and refunds are handled.
1. Right of withdrawal
Customers may return products within 14 days of delivery.
2. How to request a return
Send an email to info@myrashopstore.com including:
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order number;
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product(s) to be returned.
3. Return conditions
Returned products must be:
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unused;
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undamaged;
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in original packaging.
4. Return shipping costs
Return shipping costs are borne by the customer, except in cases of defective or incorrect products.
5. Refunds
Refunds are issued within 14 days after receipt and inspection of returned goods, using the original payment method.
6. Defective or incorrect products
If a product is defective or incorrect, the Seller will cover all return and replacement costs.
7. Exceptions
The right of withdrawal does not apply to:
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sealed products opened after delivery for hygiene reasons;
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customized or made-to-order products;
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perishable goods.
8. Contact
For any return or refund request, contact info@myrashopstore.com.
